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Re : High availability status: Not Running

April 16, 2015, 5:31 am
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Hi Dmitry,

Our apologies for the inconvenience caused.
Please zip and send the <PMP-Home>/logs from secondary server to passwordmanagerpro-support@manageengine.com along with your contact details so that we can analyse the root cause of the issue and get back to you.

Look forward to hear from you.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]


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Re : Website of the secondary server reloads again and again

April 16, 2015, 5:35 am
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Hi,

Our apologies for the delay in the response.
Are you using Active Directory single sign-on in PMP? please zip and the <PMP-Home>/logs folder from the secondary server to passwordmanagerpro-support@manageengine.com so that we can analyse the root cause and get back to you.

Look forward to hear from you.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : Use domain account to logon within Auto Logon and LaunchRDP

April 16, 2015, 5:41 am
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Hi,

Thanks for the forum post.
 PMP provides two type of Auto Logon helper. 
  • Auto Logon Gateway(supports session recording)
  • Auto Logon Helper scripts ( session recording not available but audit event will be stored when any application is invoked)
Auto Logon Gateway allows the users to launch remote terminal sessions from their browser that are tunneled through the PMP server and the remote terminal sessions are emulated in the browser screen itself. Currently, this feature is supported for Windows RDP, SSH and Telnet with privileged session recording. 

Auto Logon Helper scripts will be invoked from the browser but the remote terminal session(for example telnet, launch rdp, putty etc) will be launched from the local boxes. Users can launch this helper scripts by clicking on the open connection icon present next to every user account. These session will not be recorded but audit event will be stored as Password retrieved. But the helper scripts will work only in IE. It will not work in other browsers.

Using Launch RDP (helper scripts) you will able to login only using the accounts which are stored under the resource. But, for your scenario, to login to domain member servers using domain account.You can make use of the Windows Remote Desktop(Gateway) where we do have an option to associate a domain account to member servers and login using those credentials. So, you need not add the domain account in each member server. Since, you are only associating the domain account to the member server whenever you reset the password of a domain account the member server will automatically take the new passwords and you need not update them on each member server resource.

In order to associate the domain account, if you edit any one of the windows resource, you will able to see the domain controller in Configure Auto Logon Helper option. Now, you can select one domain account using which you can login to windows server. Also, you should share this domain account alone(not the complete resource) to the domain user so that he can use his domain credentials to login to the windows server. 

Additionally, if you are using 7103 or above version there is provision to launch a direct RDP connection with target resources using any domain account that is owned by / shared to the user. In addition, users can opt to use the currently logged in AD account too to connect with the remote resource.

Please try the same and let us know how it goes.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : Resource Group insecurity

April 16, 2015, 6:10 am
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Hi Laurence,

Thanks for the mail.
Could you please let us know the share permission given by User A to User B. We have three different level of sharing and if you share a criteria based group with Manage permission to some other admin that's when this behavior is excepted. 

Using Manage share an admin (user with Administrator or Password Administrator role in PMP) can provide complete management of a resource/resource group to another admin user. So, the other admin user can completely manage the resource/resource group on the absence of the actual admin user(owner of the resource/resource group). It is  more like delegating the permission of resource/resource group to another administrator for managing it on the absence of an admin who owns the resource/resource group. Only Admins and Password Admins will have the ability to add, manage or share resources. So, when a criteria based group is shared with manage permission the other admin will see the resource which are matching the criteria.

 Also, that is reason for disabling manage share for criteria based groups by default.  If you don't want this behavior to happen, then we request you to share the Pick individually group with manage permission or go for view or modify permission.

If you need more clarification, please send your contact details to passwordmanagerpro-support@manageengine.com so that we can call you and clarify your queries.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]

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Re : PMP Pro Updating - Unable to load Disk Space related native library

April 16, 2015, 6:15 am
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Hi Pete,

Our apologies for the inconvenience caused.
Please send your contact details to passwordmanagerpro-support@manageengine.com so that we can schedule a web meeting session to identify the root cause and assist you in upgrading PMP to the latest version.

Look forward to hear from you.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : Did the 7600 update introduce a new dependency?

April 16, 2015, 6:24 am
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Hi,

Thanks for the forum post.
You need to install the 32-bit libraries in are using PMP on a 64-bit machine. You can find the command below to install 32 libraries in CentOS. This is because, PMP is a 32-bit application and we have separate 64-bit installation available only from 7600 version. 

However, you will not able to migrate from 32-bit to 64-bit during upgrade. You can only go for 64-bit version by doing a fresh install.

yum install compat-libstdc++-296.i686 compat-libstdc++-33.i686

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : Auto login URL browser with user and password .

April 16, 2015, 6:26 am
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Hi Nguyen,

Thanks for the post.
This video tutorial is for older versions of PMP where you need not construct the URL for auto logon. In PMP 6700 and above we have introduced Auto Logon for web apps using the Bookmarklet feature which does not require the URL construction. So, to automatically login to the web sites or web applications, copy paste the URL in the resource URL while adding the resource. You can refer this link for information on how to configure the bookmarklet feature in PMP.

Please try the same and let us know how it goes.
Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : Upgrade or migrate to new?

April 16, 2015, 6:30 am
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Hi Catherine,

Thanks for the forum post.
You have to apply the upgrade packs one by one 6800, then 6900 etc in order to reach the latest version as we make changes to the database tables in each and every version. So, it is not possible to directly upgrade to the latest version.

You can download the upgrade packs from here and use the instructions mentioned here to apply the upgrade packs one by one. Please take a backup of the entire PMP directory prior to the upgrade and also take a database backup.This way, even if something goes wrong, you can immediately revert back by deleting the entire PMP directory and place the backup in same location to get your PMP up and running again. 

Note: The Jre 7 must be updated only after reaching 7000 version and the instructions for the same is available here.

Let us know if you need further assistance.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : Did the 7600 update introduce a new dependency?

April 16, 2015, 8:17 am
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This file only became necessay with 7600, 7501 and prior didn't require it, or if they did, they didn't fail when it wasn't installed.  I'm sure I didn't uninstall it after installing 7501.
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Re : Adjusting RDP Window Size

April 26, 2015, 8:09 am
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Hi,
We are facing the same issue. Does the new release published to resolved this issue
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How many resources can PMP manage

April 16, 2015, 2:18 pm
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Hi I am looking for an enterprise solution that must be fit for purpose to manage 5000-10000 endpoints. For instance we would like to manage all local admin passwords for all our Windows 7 and Windows Server 2008 machines within our global organisation.

Is this tool the right tool and how does it compare to the SANS based powershell scripting method to do same.

we would then look to expand to other resources i.e. SQL db, network devices etc


thanks in advance

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Migration/Fresh install questions

April 21, 2015, 8:09 am
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I have build 6505 running against a MySQL database on a Windows 2008 R2 server currently.

My manager has asked me to build a replacement for this I need to install the latest version (build 7600) on a brand new Windows 2012 R2 server with an SQL database as the backend.

There will be a short period where both servers will have to run concurrently while we confirm successful migration before we 

shut down the original, this is to ensure we can rollback if necessary.

I have a number of questions about the best way of doing this:

1) What is the ideal method or steps of migrating the data from 6505 on MySQL to 7600 on SQL?

a) Copy the whole 6505 install directory to the new server, then run the 8 upgrades between 6505 and 7600 and then change the 

back end database from mysql to MS SQL? This seems a bit long winded.

or

b) My preferred option would be; do a fresh install of the latest version (7600) on to the Windows 2012 server and configure the SQL backend.  Then do a CSV export from version 6505 and import in to the new 7600 install (would this export be compatible with 7600?  Are there any complications that should be expected)

2) If I do a fresh install of the latest version to a new server can I apply the existing license file on the old server to the new?

Thanks
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missing imported resources

April 23, 2015, 8:05 am
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In password manager pro, I've imported workstations from an OU in my domain.  When I go to AD, it says that I have over 7800 workstations.  But when I go to Password Manager Pro, it says I only have 981.  I've tried re-importing the workstations, but it says that the devices are already in.  Help!

Thank you!
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Cannot change local administrator password

April 23, 2015, 8:38 am
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HI there!  I'm trying to change my local Administrator on my computer through PMP.  We do not want the agent running on my computer.  When I try to connect, it says that it fails.  Help!

Thank you!
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Invoking programs

April 24, 2015, 1:41 am
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Hi all,

Trying to get PMP to call vSphere client/Pronto Thin Client.

I've set windows variables and tested from command prompt they load without issue but when i try creating a resource type of Pronto or vSphere, then add it to auto logon helper linking the two.

Afterwards i try open the connection but PMP shows no options like putty as SSH or TELNET


please advise

Thank you
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RDP Screen Size + 2 factor

April 24, 2015, 5:19 am
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Hello

We are evaluating PMP as a possible replacement for our current PIM solution and in general it is an interesting product. A couple of questions:

1. Do you have any solution for the limited screen size of browser RDP sessions? It is probably properJavaRDP in the back, so in that case it should be possible. Or do you have a conf-file somewhere where we could set it manually? IMO it is a fairly small development task, but it has a huge impact on usability.

2. Could we get a separate email field for 2-factor auth? Or would it be possible to not sync email information when AD syncing? The reason is that we send OTP via email to a SMS gateway, so it is a special sender email address containing the phone number.

I should also point out that PMP was quite painful to install because of all the troubleshooting needed to implement our CA signed wild card cert for both server and PostgreSQL - and the "guide" is not correct. However we got it working.

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API user access denied

April 28, 2015, 7:32 am
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Hi,

I followed the RESTful API documentation (https://www.manageengine.com/products/passwordmanagerpro/help/restapi.html)

For testing the REST API I have created an API user to give access from serverA but I get the following error.  

{"operation":{"name":"Authentication","result":{"status":"Failed","message":"User is not allowed to access from this host"}}}

For info PMP is also installed on serverA.

Regards,

Romain Joachim
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Migrating 32-bit to 64-bit installation

April 28, 2015, 10:43 am
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Hello,

We currently have PMP 7.5 installed on a 64-bit Windows Server 2012 R2 server, and before we upgrade to 7.6 we would like to find out how difficult it would be to change to the new 64-bit build. Is it as simple as backing up the settings, and connecting the new install to our database? Do you have any guides on the migration process?

Please let me know if you have any documentation that can help with the process.

Thanks,
Kevin Hubbard
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PCI-DSS version for the Report on Compliance

April 29, 2015, 8:17 am
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Hello ManageEngine,

I would like to know, especifically for the newer builds of PMP, for which version of the PCI-DSS are the reports on compliance based?


Thanks & Regards

Mércio

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Re : Adjusting RDP Window Size

May 4, 2015, 1:49 pm
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Hi,

Thanks for the forum post.
Our development team has built a patch file to increase the screen resolution of the RDP sessions launched from the PMP web console. The patch is created for the latest version of PMP (7600) and the same will be bundled as a feature in our next release which is planned to be out within the second week of May.

1)Drop an email to the below mentioned email address to send you the patch file and the instructions to apply it.

OR

2)You can wait for the next version release, in which this has been implemented as a feature.

Password Manager Pro Team
Email: passwordmanagerpro-support@manageengine.com
Password Manager Pro - Enterprise Password Management Software
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