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Re : Unable to update to 8504

October 14, 2016, 5:36 am
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I also search for some place to find archived updates, i think they had an ftp for that earlier… But at last i took a look at the link to 8504 and simply changed it to 8503 instead,  naming standards are great :).

8504:


But actually I kind of found a solution while I was troubleshooting with the support. Pasting my last email below, after that they were able to reproduce the issue and it should be fixed in the next update.

I performed the actions according to your list, but the update still fails.

If I try to run the "startDB.bat" after the update failed, I get an error message reading "\PMP\scripts\\..\conf\serverstate.conf was unexpected at this time". 


I continued to perform some additional troubleshooting and compared the startDB.bat before and after the update. One line was changed, line 50.
The original reads:
 FOR /f "eol=; tokens=1*" %%x IN (..\conf\serverstate.conf) DO SET SSTATE=%%x
while the updated version reads:
 FOR /f "eol=; tokens=1*" %%x IN (%SERVER_HOME%\conf\serverstate.conf) DO SET SSTATE=%%x

Just to test I created a backup of the startDB-file. I then started the update process and kept an eye on the time-stamp of the startDB-file in the bin-folder. As soon as the time-stamp changed, I replaced the file with my original backup. Now the update process worked just fine, everything is up and running on version 8504. I haven't performed this action in production, only in a cloned offline environment since it seems a bit risky. 
 
Regards,
Jonas

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Re : PMP, change user name

October 14, 2016, 9:06 am
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I've had the same issue a few times.  It would be nice to have written instructions on how to change this on the database side as I'm a SQL admin and can perform the steps necessary.
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Re : Unable to update to 8504

October 19, 2016, 9:27 pm
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Issue seems to be fixed in the latest update, 8505, as promised. 

Regards,
Jonas
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Re : PMP, change user name

October 20, 2016, 3:53 am
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Re : Best way to test HA Failover

October 20, 2016, 3:57 am
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Hi,

Thanks for the post.
You are correct. With the current design, the users will be redirected to primary when they access the secondary. But when the primary is down, they will be allowed to directly login to the secondary. But when the primary is down, we have no way of redirecting the users to secondary. This option is available when you use the Application failover feature which requires SQL cluster as the backend. More details about this feature is available here.

If you do have a load balancer, then you can very well configure both the URL's in it and have the load balancer automatically redirect the users to the available instance. We will check the feasibility and try to implement this from our software side in future.

Thanks & Regards,
Ganesh
[Technical Consultant | Password Manager Pro]
Phone : +1 408 454 4014




                 
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Re : API call to get direct list of users account for a resources.

October 20, 2016, 7:21 am
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Thanks for the info. I should look more carefully next time.
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REST API to get/put remote synchronisation information

October 20, 2016, 7:38 am
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Hi! Like the title said. I'm using API to feed PMP when I kickstart a new server. The only part I need to do manually is the remote sync info.
Where is the remote synchronization information for a resource?

So far, this is the only info I could get for a specific resource

{u'operation': {u'Details': {u'ACCOUNT LIST': [{u'ACCOUNT ID': u'2524',
                                                u'ACCOUNT NAME': u'gads',
                                                u'AUTOLOGONLIST': [u'SSH'],
                                                u'AUTOLOGONSTATUS': u'User is not allowed to automatically logging in to remote systems in mobile',
                                                u'ISFAVPASS': u'false',
                                                u'ISREASONREQUIRED': u'false',
                                                u'IS_TICKETID_REQD': u'false',
                                                u'IS_TICKETID_REQD_ACW': u'false',
                                                u'IS_TICKETID_REQD_MANDATORY': u'false',
                                                u'PASSWDID': u'2524',
                                                u'PASSWORD STATUS': u'****'},
                                               {u'ACCOUNT ID': u'1044',
                                                u'ACCOUNT NAME': u'root',
                                                u'AUTOLOGONLIST': [u'SSH'],
                                                u'AUTOLOGONSTATUS': u'User is not allowed to automatically logging in to remote systems in mobile',
                                                u'ISFAVPASS': u'false',
                                                u'ISREASONREQUIRED': u'false',
                                                u'IS_TICKETID_REQD': u'false',
                                                u'IS_TICKETID_REQD_ACW': u'false',
                                                u'IS_TICKETID_REQD_MANDATORY': u'false',
                                                u'PASSWDID': u'1044',
                                                u'PASSWORD STATUS': u'****'}],
                             u'CUSTOM FIELD': [{u'CUSTOMFIELDCOLUMNNAME': u'COLUMN_FILE1',
                                                u'CUSTOMFIELDLABEL': u'Fichier',
                                                u'CUSTOMFIELDTYPE': u'File',
                                                u'CUSTOMFIELDVALUE': u'-'}],
                             u'DEPARTMENT': u'',
                             u'DNS NAME': u'aixdev',
                             u'LOCATION': u'',
                             u'PASSWORD POLICY': u'Compte Administrateur UNIX PCI',
                             u'RESOURCE DESCRIPTION': u'AIX',
                             u'RESOURCE ID': u'800',
                             u'RESOURCE NAME': u'aixdev',
                             u'RESOURCE OWNER': u'admin',
                             u'RESOURCE TYPE': u'IBM AIX',
                             u'RESOURCE URL': u''},
                u'name': u'GET RESOURCE ACCOUNTLIST',
                u'result': {u'message': u'Resource details with account list fetched successfully',
                            u'status': u'Success'}}}

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Re : Redirect the mail webpage from http:// to https://:port

October 24, 2016, 7:48 am
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Please follow the below steps to enable http to https redirection and to change the port from 7272 to 443. This way the users can just use the URL http://alias/ to reach PMP. 

Important Note: 
1)Take a Backup of the files before making any changes.

2)Edit the files only with NotePad++ or Wordpad.

In server.xml - present inside <PMP-Home>/conf folder. You have to make below changes

Search for the below entry 

  <!-- <Connector port="7272"
               maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
               enableLookups="false" redirectPort="8443" acceptCount="100"
               debug="3" connectionTimeout="20000" 
               disableUploadTimeout="true" /> 
-->

and replace it with 

<Connector port="80"
               maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
               enableLookups="false" redirectPort="443" acceptCount="100"
               debug="3" connectionTimeout="20000" 
               disableUploadTimeout="true" />

after making above changes, search/find the entry  port="7272" and replace it with port="443" 

In web.xml - present inside  <PMP HOME>\webapps\PassTrix\WEB-INF. You have to make the below changes,
search for the below lines

<auth-constraint>
            <role-name>*</role-name>
        </auth-constraint>


add the below entry below those lines.

<user-data-constraint>
<transport-guarantee>INTEGRAL</transport-guarantee>
 </user-data-constraint>


so it should be 

      <auth-constraint>
            <role-name>*</role-name>
        </auth-constraint>
<user-data-constraint>
<transport-guarantee>INTEGRAL</transport-guarantee>
 </user-data-constraint>

Then restart the PMP service once.

This will allow you to use PMP with http:\\servername and will redirect to https.

Feel free to write us for further assistance.

Password Manager Pro Team
Email: passwordmanagerpro-support@manageengine.com
Password Manager Pro - Enterprise Password Management Software
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Unable to discover local accounts on Cisco switch

October 24, 2016, 1:00 pm
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I am able to successfully reset accounts on a Cisco switch, but the Discovery option does not find any of the accounts on the device.
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RSA integration linux

October 27, 2016, 1:51 am
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I have problem with PMP RSA integration.

Centos7 64bit, PMP 8504

It seems cannot call RSA API

Authentication failed:

serverout.log:

[09:15:57:192]|[10-27-2016]|[SYSOUT]|[INFO]|[77]: Caused by: java.lang.NoClassDefFoundError: Could not initialize class com.rsa.authagent.authapi.logger.AgentLogger|

I tried over SLES, PMP 6.8, 7.6,8.5, 32bit versions with no success

In windows environment works perfectly, but I need on centos.

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Re : RSA integration linux

October 27, 2016, 2:13 am
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Hi Greg,

Thanks for the post.
Please stop the PMP service in the Linux box. Go to PMP/lib directory. Look for the file  log4j-over-slf4j-1.7.5.jar. Cut this file and move it to any other directory outside PMP. Do not rename it or leave a copy of it in the same lib directory. It has to be moved out of lib directory. Then start the service and try using the RSA Auth. It should work fine.

Let us know how it goes.

Thanks & Regards,
Ganesh
[Technical Consultant | Password Manager Pro]
Phone : +1 408 454 4014




                 

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Re : Unable to discover local accounts on Cisco switch

October 27, 2016, 2:20 am
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Hi Tracy,

Thanks for the post.
You need to add one admin account manually with its correct password. Then edit this resource and configure the login sequence using this admin account. Then use the Discover accounts button. It should populate all other local accounts that are present in this device. If you are facing any issues with this feature, send us the snapshot of the error you are receiving. Also, zip and send us the logs directory to passwordmanagerpro-support@manageengine.com

We will analyze the logs and get back to you shortly.

Thanks & Regards,
Ganesh
[Technical Consultant | Password Manager Pro]
Phone : +1 408 454 4014




                 
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Re : REST API to get/put remote synchronisation information

October 27, 2016, 2:28 am
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Hi,

Thanks for the post.
At present we do not have the option to fetch or configure the remote sync credentials of the resources using RestAPI. This needs to be done manually, although it can be done in bulk. You can select multiple resources and navigate to More Actions-->Configure Password Reset section to update this values in bulk.

This feature is already in our RestAPI road-map and you can expect this option to be available in our releases early next year. Do contact us if you need any further assistance.

Thanks & Regards,
Ganesh
[Technical Consultant | Password Manager Pro]
Phone : +1 408 454 4014




                 
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strange problems when importing from csv

October 27, 2016, 6:27 pm
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Hello,
We are currently evaluating the Password Manager Pro and found some strange problems when we try to import passwords from csv file:

1. only even number lines are imported. It is noticed that only even number lines are mentioned in the pmp0.txt. To confirm that is what happened, I purposely move some odd number lines to even and supprised to see it is really only imported when it's even;
2. Resource Audit missed and did not report anything for some importing failure though the pmp0.txt showed the process was gone through. most time, the audit shows that the importing is successful or failed;
3. I was expecting to seel all importing related information in pmp0.txt when I did the csv import. However, I only find out later that some "harmful content" is reported on Audit only.

Our system is built on Centos with default postgresql database.

We believe those issues are bug of the importing script. Although we have managed to import the passwords, we are still wondering there may be few passwords are missing. If you could fix the above issues, we may be able to re-import again for assurance.

Thanks and regards,
Roger
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Re : strange problems when importing from csv

November 1, 2016, 3:45 am
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Hi Roger,

Thanks for the post. We tried to reproduce this issue here but we are unable to do so.
Can you please check if your CSV file contains the character < or the character > anywhere? Also, if you are using CSV import, then please ensure that no fields contains values with , in it. The best option would be to schedule a quick webex session so that we can check the file formatting and identify the root cause.

Please send us your convenient date and time to passwordmanagerpro-support@manageengine.com. Look forward to hear from you.

Thanks & Regards,
Ganesh
[Technical Consultant | Password Manager Pro]
Phone : +1 408 454 4014




                 
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Re : strange problems when importing from csv

November 3, 2016, 5:19 pm
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Hello Ganesh,
Thanks for the feedback. I have send email to passwordmanagerpro-support@manageengine.com about the webex.

After receiving your message, I have tried to remove all < and > characters and imported again. It seems both even and odd lines are being processed though there are still about 10 passwords missing after imported.

The pmp0.txt reported 6 accounts are already existed. But I could not find any where about others missings. so my questions now will be changed as follows:

1. we only got ">" character in Notes. why there is no reports about the failure of incompatible character?
2. again,  I was expecting to see all importing related information in pmp0.txt when I did the csv import. but something still missing somewhere.

Thanks and regards,
Roger
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Error 1067 - Password Manager Pro

November 11, 2016, 5:15 am
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Hello.
I'm trying to start PMPAgent service on Windows Server 2008 R2 Enterprise - 64Bits but always shows the mesage:

Windows could not start the PMP Agent service on Local Computer. Error 1067: The process terminated unexpectedly.

Has anybody seen this before?
I've already delete all PMPAgent files and restarted the installation but didn't work.

Thanks.
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Comment remplacé mon certificat SSL wildcard après expiration?

November 11, 2016, 11:44 am
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Bonjour,

Avez vous une procedure pour remplacer le certificat SSL dans TOMCAT ?

J'utilisai le wildcard de ma compagnie mais il a expiré, j'ai voulu le remplacé par le nouveau mais l'application ne fonctionne plus depuis.

Merci d'avance pour votre aide

Etienne MICHEL
Administrateur systèmes
Quebecor
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Mobile access from iOS device

November 14, 2016, 12:25 am
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The only information I have found with regards to configuring the infrastructure to accomodate Mobile access from iOS devices is the following:

  • Step-4: Enter the Server Name or IP address in which Password Manager Pro is running. Make sure,the Password Manager Pro server and the mobile application are connected to the same network.

How do you see this happening when the phone is NOT on the network (is not running WiFi) but is on e.g. 4G?

What is the good pratice here?

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Schedule resource discovery

November 15, 2016, 7:51 am
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Is there a process to schedule the discovery of resources?
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