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Re : Remove input keys buffering

August 11, 2015, 7:17 am
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Hi Elie,

Thanks for the forum post.
Please follow the below steps to increase the SSH/Telnet response speed.
  • Stop the PMP service
  • Navigate to <PMP-Home>/webapps/PassTrix/WEB-INF folder
  • Edit the file Web.xml file with wordpad or notepad
  • Search for the value 350 and change it to 75.(EX: the line would be <param-value>350</param-value> which should be <param-value>75</param-value>
  • Save the file and restart the service once.
  • Then try using the SSH/Telnet features and let us know how it goes.
Please try the same and let us know how it goes.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]


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X509 certificate mapping not working

August 11, 2015, 8:03 am
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We are evaluating password manager pro MSP and use x509 certificates for login.  We configured our CA root certificate and OCSP server.   When setting the certificate attribute we use CommonName (note that the documentation states this is a dropdown, it is NOT on linux it is a free text field) which is formatted as such:

lastname firstname middlename username

We map the pmp attribe for manually added users to username. 

The user is unable to log in as PMP fails to recognired the username portion of the commonname.   Why?  What should we change on the configuration?

The log shows UserMapping :::  [CommonName, usernhame, null null]

CN value in the certificate:::LastName Firstname middlename  username|

Value got from the certificate ::: Lastname Firstname middlename username|

No user found in PMP.

The usernames match the username in the logs.
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Delete Organizations in MSP edition

August 11, 2015, 9:17 am
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How do you delete organizations in the MSP edition?
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How do migrate TO mysql

August 11, 2015, 10:31 am
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How do you migrate to mysql from postgres and not use the built in mysql database with PMP MSP?
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Possible to run systernals autologon as PW reset listener

August 11, 2015, 11:37 am
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Hi, is it possible to use systernal's autologon.exe cmd line to update the oldPW with the new PW with something like ( Autologon.exe %ACCOUNT_NAME% %RESOURCE_NAME% %PASSWORD%) ?  Does it need to be inside a script to run?  Any ideas or examples would be appreciated!


 

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SMTP Server Issue: can't connect to email relay server

August 14, 2015, 6:51 am
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I've entered the information correctly for connecting the PMP server to the email relay server that we have.

The IP for the server has been configured into the relay.

However, I receive the following message:  Sending failed : Unable connect SMTP server

Any thoughts where this is being blocked.

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Re : SMTP Server Issue: can't connect to email relay server

August 17, 2015, 8:16 am
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Hi Richard,

Thanks for the forum post.
Please zip and send the <PMP-Home>/logs folder and screenshot of mail server settings along with your contact details to passwordmanagerpro-support@manageengine.com so that we can analyse the root cause.

Look forward to hear from you.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : Linux resource discovery...

August 17, 2015, 8:32 am
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Hi,

Thanks for the forum post.
Currently, we support discovery for linux resources only using Telnet protocol. But the accounts present in those linux resources can be discovered using SSH protocol.

We will take this as feature request. We will analyse the feasibility and implement the option to discover Linux resources using SSH. For now, you can construct a flat CSV filed and import the Linux resource in bulk inside PMP and then use SSH protocols for discovering the accounts.

Feel free to write to us if you have any other questions.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]


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Bulk Password Reset

August 18, 2015, 8:36 am
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Hello,


I am currently working on setting up Password Manager Pro in our POC environment for testing.  One of our primary needs is the resetting of numerous local accounts on systems that are being used to run various different tasks.


Is there a way to do this en masse without having to drill into each system?


I've imported all of our resources via AD but when I try and do a password reset I do not see any option to select which account I'm resetting, only the option to generate a unique password for every user account.  Is there no more fine grained controls for which account is being reset?

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Re : Bulk Password Reset

August 19, 2015, 3:40 am
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Hi David,

Thanks for the forum post.
Yes. You can very well achieve this by creating criteria based resource group. Ex: "Resource type ", "equals" , "Windows" + "User account", "equals", "administrator" which will fetch all the administrator accounts from the windows resources. You can refer this link for more info on creating Resource Groups in PMP.

Once, the criteria based groups is created, you can click on the perform password reset button next to the resource group to perform a bulk password reset instantly or click on the schedule password reset button to reset them according to a schedule.  Refer this link for configuring schedule password rotation.

Hope this helps you. Feel free to write to us if you have any other questions.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]

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Re : X509 certificate mapping not working

August 19, 2015, 3:44 am
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Hi Ken,

Thanks for the post.
For the certificate based authentication, the attribute specified should be used to uniquely identify the user in PMP from the presented certificate.  You may choose any attribute among SAN.OtherName, SAN.RFC822Name, SAN.DirName, SAN.DNSName, SAN.URI and Common Name which is unique in the certificate. We check the complete value and just the portion of the value cannot be compared. So, we request you to identify the unique attribute and specify the same in PMP.

Feel free to write to us if you have any other questions.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : Delete Organizations in MSP edition

August 19, 2015, 3:53 am
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Hi Ken,

Thanks for the forum post.
Unfortunately, we don't have an option to delete the orgs in MSP edition for security reasons. But, you will be very well able to rename the existing Orgs. You will also be able to transfer the resources from one Org to MSP Org. We will take the delete org option as feature request. We will analyse the feasibility and provide an option to delete the Org in one of our future releases. 

Feel free to write to us if you have any other feedback/suggestions.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]


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Password History for Personal Passwords?

August 19, 2015, 1:43 pm
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Hi...


Is there a way for regular users to keep a password history of their personal passwords? 


Currently, I don't see a way of adding a Password History column to the table of personal passwords.  Am I missing something? 


- Todd

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Best way to import old PMP server data to new server (Migrate Windows Server 2003 to Server 2012)

August 23, 2015, 9:24 pm
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Hoping someone can help me here. We have a REALLY old build (so old it is no longer supported for upgrades) running in production on a VM that is Windows Server 2003. We need to move to server 2012, and I am trying to take advantage of that opportunity to also start using the latest build/version of PMP.

I tried creating a clone of the 2003 server and then running it though all 19 upgrades to get it to build 8100 and converted the backend DB to PostgreSQL. I then ran a full backup and tried to restore that on my new server instance using the restoredb.bat file, but this failed with an error regarding an incorrect password. I then attempted to extract the files from the backup and copy them into the relevant folders manually. When I try to start the PMP server services after this, it churns for about 5 or 6 minutes, then fails. The only error in the startup log says "Backup data is from WINDOWS32 bit version of PMP. Currently installed version is WINDOWS64 bit version. Install WINDOWS32 bit of PMP and proceed with data recovery" Am I stuck with 32-bit versions if I don't want to lose my data? Is there a different way I should be doing this?

Any help is greatly appreciated.

-Shaun
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How Do You Reset an Admin's Password

August 24, 2015, 2:14 pm
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Hello--


We recently deployed PMP and one of the admins wants to change his password. He doesn't want the system to create a new password for him--he wants to manually change it.

Neither of us can see where we can do that.

Please advise.


Thanks,

Stephen


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Re : Password History for Personal Passwords?

August 25, 2015, 4:44 am
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Hi Todd,

Thanks for the forum post.
At present, we don't have an option to show password history for the passwords stored in the personal tab. We will add this request to our road-map. We will analyse the feasibility and implement this option in one of our future releases.

Feel free to write to us if you have any other feedback/suggestions.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : Webinar: Join us for a Walk-through of Password Manager Pro Enterprise Edition

August 25, 2015, 4:47 am
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Hi Lee,

Thanks for the post.
Please send your contact details to passwordmanagerpro-support@manageengine.com referring this forum post so that we can assist you with the recording.

Feel free to write to us if you have any other questions.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : Updating PMP error: the file that you have specified is not compatible with this product

August 25, 2015, 4:50 am
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Hi,

Thanks for your mail.
Did you take a back-up of PMP folder before the upgrade? If you have taken a back-up of PMP folder, stop the PMP service from services console (Services.msc) and rename the existing PMP folder, then copy the backed-up PMP folder to the same location and continue upgrading as mentioned in the upgrade steps below.

You can download the upgrade packs from here and use the instructions mentioned here to apply the upgrade packs one by one. If MS SQL is configured as back end, do take a backup of PassTrix database present in MS SQL Server.

Upgrade steps:
  • Take a backup of the entire PMP installation directory.
  • Stop the PMP service and exit the tray icon.
  • Make sure mysqld/postgres process in not running in task manager.
  • Right click on command prompt and run as administrator.
  • Navigate to <PMP-Home>/bin folder from CMD.
  • Execute the command UpdateManager.bat
  • Make sure you have downloaded the correct ppm file.
  • Select and apply the .ppm file(upgrade pack) 
  • Once it is applied successfully.
  • Start the PMP service to ensure everything is working fine.
  • You can follow the same steps to reach to the latest version.
Let us know, if you needed any further clarification with the upgrade process.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : How do migrate TO mysql

August 25, 2015, 4:54 am
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Hi Ken,

Thanks for the forum post
Unfortunately, we don't have an option to Migrate from PostgreSQL to MySQL. We only have an option to migrate from PostgreSQL to MS-SQL database. If you want to use MySQL database as back-end. Then, it has to be from the beginning as we don't have an option to migrate later.

Also, if you want to configure PMP with MySQL database on separate installation then it has to be a fresh install. 
Feel free to write to us if you have any other questions.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : How Do You Reset an Admin's Password

August 25, 2015, 5:47 am
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Hi Stephen,

Thanks for the mail.
We believe you are referring to the login password for PMP. If so, the user has to login to the PMP web console using his credentials first. Then, if the user is an Administrator, he has to navigate to Admin Tab -> Change password and change the password. If the user is Password Administrator, User or Auditor, he has to click on the user icon in the right top corner and click on the change password.

If the user has forgot the login password, then you can use the "Forgot Password" option present in the login screen to reset the local admin password of PMP. Where you need to enter the User name and email in order to reset the password. The local admin password will be sent to you through email. 

Let us know if you need further assistance.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]

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