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Re : Subject Alternative Name Field - how to!?

July 28, 2015, 10:45 am
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Hi Marcin,

Thanks for the forum  post.
This  link  contains the steps for configuring an SSL certificate in PMP. For the step -3, you will submit the CSR to a third party signing authority or get the certificate signed using you internal CA sign tool. 

If  you are going  for  third party CA signing tool then you should have the  option to use  SAN in their website  while getting the CSR signed. If it is internal CA then please follow the steps below to create server certificate with SubjectAlternativeName.
  • Connect to the server where Microsoft Certificate Service is running
  • Open a command prompt and execute certutil -setreg policy\EditFlags +EDITF_ATTRIBUTESUBJECTALTNAME2
  • Then, restart Microsoft Certificate Service( certsvc)
  • Create the private key using the below command,
./keytool -genkey -alias pmp -keyalg RSA -keypass <privatekey_password> -storepass <keystore_password> -validity <no_of days> -keysize 2048 -keystore pmp.keystore
  • Create the Certificate Signing Request(CSR) using the below command:
keytool -certreq -keyalg RSA -alias pmp -keypass <privatekey_password> -storepass <keystore_password> -file <csr_filename> -keystore pmp.keystore
  • Submit CSR request to Microsoft Internal CA 
- Open IE and go to your CA's certificate request page
- Request advanced certificate
- Submit a certificate request
- Copy and paste content of <csr_filename> file
- Certificate template should be Web Server
- In "Additional Attributes", enter san:dns=pmp&dns=pmp.manageengine.com and click submit
- Download the certificate chain in base64 format as pmpcert.p7b
  • Import the downloaded pmpcert.p7b file into the pmp.keystore
Please try the  same and let us know it  goes.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : Automatic Password Reset - HP PRocurve

July 28, 2015, 11:01 am
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Hi Mark,

Thanks for the forum post.
Yes. The problem might be due to the banner displayed during the login. Please send your contact details to passwordmanagerpro-support@manageengine.com so that we can schedule a web meeting session and assist you further.

Look forward to hear from you.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : Anoying interface.

July 30, 2015, 1:53 am
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Hi Bogdan,

Could you please let us know the version of PMP that you are using? In our latest versions, we have provided the option to have a Global Tree view without having to create a Resource Group to make a Folder. Navigate to Admin-->General Settings and enable the option "Allow all admin users to manipulate the entire explorer tree". Now go to Home Tab. Right Click any Main Node and you will be able to Create a Sub node. This is just like a folder under which you can have Resource Groups listed. So you can create any number of Nodes/Sub nodes and have the Groups listed based on your exact requirements.

Thanks & Regards,
Vignesh.K
Technical Consultant
ManageEngine IT-Security Team
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LDAP Sync

July 30, 2015, 8:20 am
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So I have LDAP sync/auth working for PMP.   I assume the daily scheduled sync will pick up new users added to LDAP.  Will it also delete users that have been removed from LDAP?

If not, is this a feature on the roadmap?   I'd be nice to know that if an employee leaves and we remove them from our corporate directory, their PMP account will also be automatically deleted.
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Re : difficult to edit file used VI command

August 3, 2015, 11:07 pm
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Dear Team,

After apply the patch 8102, again problem started .  Could you please look into this

Version:8.1.0
Build Number:8102
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Re : Logjam (Diffie-Hellman) error reporting in newly updated browser

August 4, 2015, 11:17 am
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Hi,

Thanks for the forum post.
Please follow the below mentioned steps to update the ciphers which should fix the issue.
  • Stop the PMP service.
  • Edit the server.xml file with wordpad or notepad present inside <PMP-Home>/conf folder.
  • search for the text ciphers=
  • Now replace the ciphers with the text  ciphers=" TLS_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA256  " 
  • Save the file
  • Edit the gateway.conf file with wordpad or notepad present inside <PMP-Home>/conf folder.
  • Search for the text  cipherSuites=
  • Now replace the cipherSuites with the text  cipherSuites=" TLS_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA256  " 
  • Save the file
  • Now, start the PMP service.
Try connecting the PMP web console and let us know how it goes.
Look forward to hear from you.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : Password reset failed

August 5, 2015, 6:18 am
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Hi Den,

Our apologies for the delay in the response.
Are you able to perform password reset without enabling the access control workflow. If the password reset fails even when the access control is disabled then the problem appears to be with the configuration. In Password Manager Pro, we manage the resources based on the account type and type of the server. P lease find the below mentioned steps for managing the password based on the type of account and windows server you are trying to manage using Password Manager Pro.

Local Accounts(Domain Member servers)
You can then follow below mentioned steps to manage Local account password using PMP on the Domain member servers.
  • Add the end machine with resource type "Windows" and supply the FQDN/IP address in the DNS name field.
  • Edit the Windows resource and make sure "supply credentials" is unchecked.
  • Stop the  PMP service.
  • Navigate to services console. Right Click Password manager pro service and select properties.
  • Switch to the Logon Tab at the top. Change the Local system account to "This Account".
  • Create a dedicated account which has the privilege to perform Password reset and verification and supply this account for the PMP service.
  • Then start the PMP service. Now try to a reset and verify the passwords .
Local accounts(Workgroup servers)
  • Add the end machine with resource type "Windows" and supply the FQDN/IP address in the DNS name field.
  • Edit the Windows resource and make sure "supply credentials" is selected/checked.
  • Select the local Admin account from the drop down box and click save.
  • Now try to do a reset/verification from PMP 
Domain Accounts
For managing the Domain account password the resource type is "Windows Domain" and you can follow below mentioned steps to manage domain account password using PMP.
  • Add the Domain controller with the resource type as "Windows Domain"
  • Edit the Windows Domain resources and supply the FQDN/IP address in the DNS Name field and the Domain name in the "Domain Name" field.
  • Add an domain admin account which can perform password reset on other account under this resource.
  • In the supply credentials, make sure that domain admin account is selected.
  • Then try performing the password reset and verification.
  • Also, you can run the PMP service with a dedicated domain account which has the privilege to perform password reset and verification.
If you still face any difficulties, please send your contact details to passwordmanagerpro-support@manageengine.com along with your contact details so that we can schedule a web meeting session and assist you.

Feel free to write to us if you have any other questions.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]

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Re : Define password policy with REST API

August 5, 2015, 6:29 am
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Hi Romain,

Thanks for the forum post.
At present, we don't have an option to define the password policy while creating a resource using RESTful API. The resources created using API will take a default policy which is set in PMP. We will add this request to our road-map. We will analyse the feasibility and implement it in one of our upcoming releases.

We do have plans to enhance RESTful api in such a way that any action performed in the PMP web console can be performed using API as well. We will be adding more functions one by one in the upcoming releases.

Feel free to write to us if you have any other questions.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]


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Re : PMP : Passwords are not shown in all views

August 5, 2015, 7:32 am
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Hi Alex,

Thanks for the forum post.
Please send the screenshot of the All My Passwords page along with your contact details to passwordmanagerpro-support@manageengine.com so that we will be in a better position to assist you.

Look forward to hear from you.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Linux resource discovery...

August 6, 2015, 7:38 am
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I'm just starting to work with PMP, but I'm scratching my head over this:


 PMP uses TELNET as the remote connection mode to discover the Linux/Unix type of devices.
We have hundreds of Linux workstations and servers, but not ONE of them is running a telnet server or allowing access on port 23.   I can't imagine that any security conscious sysadmin anywhere *would* allow telnet access to servers.

so how exactly is this discovery supposed to work?   Unless I'm missing something, it seems like this "discovery" feature is entirely unusable in any normal environment.

???

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Re : PMP : Passwords are not shown in all views

August 6, 2015, 1:46 pm
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Hello, 

I am ALSO experiencing this issue. I have cleared my web cache, etc..

This happens with old as well as new resources.  


If a user is not an administrator, and they click on the password history button, they get a table with all of the past passwords in it for a particular resource, and the passwords look like this "*****" 

If the user clicks on any of the **** for a particular password, they get a blank, not a password. In addition, nothing can get copied to the clipboard. 

This happens in Firefox and Chrome, AND ie. 

If the user is made an administrator, the passwords and the password history display like normal for most resources. I have other resources for which even the administrator cannot see the password history correctly.  


Am i using the software wrong? or is this a bug? 

- Thanks,

Todd








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Re : PMP : Passwords are not shown in all views

August 7, 2015, 11:26 am
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I have an update for this. 

I have two environments: a test environment that I upgraded from 8.0.0 to 8.1.0, and a new production environment that I installed as 8.1.0 at the outset. 


The production environment, which is identical with the exception of the fact that it didn't follow an upgrade path of 8.0.0 to 8.1.0 does NOT have the problem listed above.  It shows password history as expected.  The test environment does NOT. 

So maybe this is a problem with the upgrade patches? 

- Todd

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Re : Windows agent can not start

August 8, 2015, 2:10 pm
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Hi Chris,

I have the same error , it is not possible to start the service.

The agent has been installed with user with domain administrator role.

The certificate is installed.

I do not understand why it does not work properly.

Regards

Marcelo
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linux PMP install failed ,,help me

August 6, 2015, 1:53 am
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[根@ PMP〜]＃./ManageEngine_PMP.bin -console
安装向导

初始化安装向导...

搜索的Java（TM）虚拟机...
。
准备的Java（TM）虚拟机...
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..................... [根@ PMP〜]＃ 
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Re : Windows agent can not start

August 10, 2015, 7:58 pm
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Hi,

Finally troubleshoot the agent installation.

When I run synchronize password works correctly, but when I run change password does not work, do not understand?

It is a problem of the application?

It is available that can help support ?





Regards

Marcelo


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Re : Windows agent can not start

August 11, 2015, 6:24 am
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Hi Marcelo,

Thanks for the forum post.
Please send your contact details to passwordmanagerpro-support@manageengine.com so that we can schedule a web meeting session to identify the root cause and fix it.

Look forward to hear from you.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : PMP : Passwords are not shown in all views

August 11, 2015, 6:35 am
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Hi Todd,

Thanks for the forum post.
Yes. We had issues due to browser updates and we have fixed the browser related issues in the latest versions. You can access the release notes here for the same. So, we kindly request you to upgrade PMP to the latest version in order to overcome this issue.

Please try the same and let us know how it goes.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]




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Re : Problem with Upgrade PMP from 7101 to 7500 im getting an error saying Error Occured... Uninstalling

August 11, 2015, 6:41 am
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Hi Rudi,

Our apologies for the inconvenience caused.
Have you taken a backup of the PMP installation directory prior to the upgrade? If yes, please  replace the current PMP
installation directory with the backup that's been taken prior the upgrade. To replace it, please stop the PMP service and rename the current folder of PMP to PMP-Failed. Move the backup PMP installation folder(please do not copy and replace instead move the complete folder) and start the product to use it. 

From the <PMP-Failed, zip and the files starting with updatemanager present inside <PMP-Home>/logs folder to passwordmanagerpro-support@manageengine.com along with you contact details so that we can analyse the root cause of the issue.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]

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Re : LDAP Sync

August 11, 2015, 6:57 am
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Hi,

Thanks for the forum post.
For security reasons, we do not perform the delete operation automatically for the User accounts imported from AD or LDAP in to PMP during sync. This is to avoid data loss, as there are chances where that particular users might have added Enterprise/Personal passwords in PMP. Also, any sharing setup done by that particular user will also be lost if the user is deleted in PMP. But, if a User account is disabled or deleted from AD or LDAP, that account will be disabled in PMP and the user will not be able to login. So, the delete operation needs to be manually performed by an admin in PMP.

However, we are analyzing the feasibility of handling this better for the use case where the employee leaving the company. We will handle it better in one of our future releases

Feel free to write to us if you have any other questions.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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Re : linux PMP install failed ,,help me

August 11, 2015, 7:01 am
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Hi,

Thanks for the forum post.
Please try the below mentioned command and send us the log output for analysis.
  • Create a new text file under the name "ManageEngine_PMP.sp" parallel to ManageEngine_PMP.bin.
  • A dd the below entry in the newly created "ManageEngine_PMP.sp" file and save it. 
is.debug=1 
  • Then, execute the command ./ManageEngine_PMP.bin -console -is:log out.txt. 
  • You will find a new file "Out.txt" created, which will contain the error. 
Please send the Out.txt file to passwordmanagerpro-support@managengine.com, so that we can analyse the root cause of the install failure and get back to you. Look forward to hear from you.

Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
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