Google Authenticator from different devices. Is it possible?
This might not be the right platform to ask this question but I tried every possible venue on the web for the past week and change but could not come up with an answer.Here is my situation:I have...
View ArticleWhy is it so HARD TO GET SUPPORT ?
Okay, this is my venting here. I am extremely dissatisfied with the support I receive from Manage Engine's Password Manager Pro application.Support requests I created online mostly go unanswered unless...
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Re : Why is it so HARD TO GET SUPPORT ?
Hi Mel,Please accept my sincere apologies for the bad experience that you had to encounter with our support services. I lead the support team and i did go through the list of support tickets raised by...
View ArticleRe : Why is it so HARD TO GET SUPPORT ?
Okay, let's take what you said on their face value, but it doesn't address my concern about not being able to follow up my ow tickets. Why am I not being issued a ticket number when I submit it online...
View ArticleRe : Why is it so HARD TO GET SUPPORT ?
Hi Mel,You might want to setup account on ManageEngine support portal, should both be able to create new requests as well as follow your previous...
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Re : Why is it so HARD TO GET SUPPORT ?
Hi Mel,Thanks for your response.We have enough support reps to cover all geographical locations and therefore we generally respond to any support ticket received via email within 3-4 business hours....
View ArticlePassword Auditor Role Customization
Dear PMP team,There is a requirement of creating customize Password Auditor role wherein the user assign to this role can audit all the system resources (like view who has accessed the resource,...
View ArticlePMP Linux Server Migration Question
Hello,We're looking to move from one RHEL server to another one. The current installation is on 8.5, on the new server we'd like to be using 9.0.What is the process for this?
View ArticleRe : Google Authenticator from different devices. Is it possible?
Hi Mel,Thanks for the forum post.You can very well use Google Authenticator on both the devices. Please find the option below for the same.First-time configuration. - If you are configuring the...
View ArticleHow do you restore a users Default Group and only that users Default Group?
How do you restore a users Default Group and only that users Default Group?
View ArticleAuto logon a resource to a website
Greetings everyone, I'm new to the product and probably have a very newbie question. I've got a resource setup in Password Manager Pro. It's setup with resource type of "Web Site Accounts" with the...
View Articletrying to upgrade PMP
Hello, I am trying t upgrade PMP and we are getting this error.java.lang.RuntimeException: Some exception occurred during previous patch installation / uninstallation. Please contact support team.any...
View ArticleOne Resource group not working normal
Hi ,I have version 8.7.0 Built 8704 of PMP , here im facing an issue . I have four Resource Groups . When i perform password reset on Resource groups , they all work fine and send me email...
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Re : One Resource group not working normal
Hi Zeeshan ,Thanks for the post.Can you please let us know more details about this Resource Group? Is this a static group or a criteria based group? What type of accounts do you have in this group?...
View ArticleRe : trying to upgrade PMP
Hi Mykel,Thanks for the post.We hope that you have taken a backup of entire PMP directory or a VM snapshot before trying the upgrade. Please navigate to PMP/logs directory. Zip and send us all the...
View ArticleRe : Auto logon a resource to a website
Hi Ken,Thanks for the post.Please download and install the browser extensions available here. You will find the links available for Chrome, Firefox and IE extensions(below the mobile app links). Once...
View ArticleRe : How do you restore a users Default Group and only that users Default Group?
Hi Jeffery,Thanks for the post.There is no option available to delete the Delete Group of any user. This group is hard coded to have all the resources owned by that respective admin user. So each admin...
View ArticleRe : Auto logon a resource to a website
Hi Ganesh,Is it also possible to auto login to the website as extension will only auto fill the username and password. There is a requirement that user shall not retrieve the password, however if...
View ArticleCopy group access to another group
Hi,Is there a simple way to copy one AD group ressource/password access to an another AD group ?I have an existant AD group in PMP, and just imported a new AD group in PMP. I would like to give the...
View ArticleRe : Auto-logon only user?
Hi Paul,What about the website accounts?With the help of extension username and password can be autofill, however if website is not autologged in then user can still retrieve the password.Regards,Mitul
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