Hi Ken,
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Thanks for the post and our sincere apologies for the delay in response.
From the logs we can see the error message, Error: PMP encryption key file is not available in \\dfgit01\PMP_Encryption_Key\pmp_key.key. So please make sure that the key is available in the configured path and also make sure that the PMP service account has enough permissions to read the file. Then try starting the service and it should work fine.
Do contact us if you need any further assistance. For critical issues such as service not starting, you can call our support team directly at our number +1 408 454 4014
Ganesh
[Technical Consultant | Password Manager Pro]
Office: +1 408 454 4014
Email: passwordmanagerpro-support@manageengine.com
www.manageengine.com
Office: +1 408 454 4014
Email: passwordmanagerpro-support@manageengine.com
www.manageengine.com
