Re : Windows PMP Agent service not starting

Hi,

Thanks for the post.

It seems the issue is due to the certificate associated with the PMP agent. Our development team has already identified this issue and has an updated agent file to fix this. Please follow the below mentioned steps to apply the new updated agent:

Windows:

Download the zip file from the below link :
https://uploads.zohocorp.com/Internal_Useruploads/dnd/PasswordManagerPro/o_19urupgod1ngg819h5mkodk3t1/WindowsAgent-Fix.zip
Copy this file to the server in which Password Manager Pro and place it in your desired location.
Now extract this zip file. This will have two folders, 32 bit and 64 bit
Navigate to <PMP-Installation-Directory>\agent and move the files "PMPAgent.exe" to the correct 32 or 64 bit directory,
Restart PMP Service.
Now, if you download the agents from PMP web console it will download the updated agent.

In the end machine,

Execute the command AgentInstaller.exe stop, this will uninstall the existing agent service
Remove the existing folder
Download the new Agent from Web console
Execute the command AgentInstaller.exe start , this will install agent service and start the agent.
Replace the server name with the ip address of the PMP server in the Agent.conf file
Login to PMP web console and check whether the Windows server is added.
Try to verify and reset the passwords on the server and let us know how it goes.

Linux Fix:

Download the zip file from the below link :
https://uploads.zohocorp.com/Internal_Useruploads/PasswordManagerPro/o_19s1f84qt15mh9as19bj1mguo6m1/Linux-Agent-Fix.zip
Copy this file to the server in which Password Manager Pro is installed and place it in your desired location.
Now extract this zip file. This will have two folders, 32 bit and 64 bit
Navigate to <PMP-Installation-Directory>\agent and move the files "PMPAgent" to the correct 32 or 64 bit directory,
Restart PMP Service.
Now, if you download the Linux agents from PMP web console it will download the updated Linux agent.

In the end machine (Linux)

Uninstall the existing agent service and remove the existing folder
Download the Linux Agent from Web console, Admin Tab
Execute the command sh installAgent-service.sh install to install the agent as service
Execute the command sh installAgent-service.sh start

Please try the same and let us know, how it goes.

Thanks & Regards,
Praveen
[Technical Consultant | Password Manager Pro ]