Hi Rudi,
![]()
Our
apologies for the inconvenience caused.
Have you taken a
backup of the PMP installation directory prior to the upgrade? If
yes, please
replace the
current PMP
installation directory with the backup that's been
taken prior the upgrade. To replace it, please stop the PMP
service and rename the current folder of PMP to PMP-Failed. Move
the backup PMP installation folder(please do not copy and replace
instead move the complete folder) and start the product to use it.
From
the <PMP-Failed, zip and the files starting with updatemanager
present inside <PMP-Home>/logs folder to passwordmanagerpro-support@manageengine.com along
with you contact details so that we can analyse the root cause of
the issue.
Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
Chris
[Technical Consultant | Password Manager Pro]
