Hi Den,
Our
apologies for the delay in the response.
Are
you able to perform password reset without enabling the access
control workflow. If the password reset fails even when the access
control is disabled then the problem appears to be with the
configuration. In
Password Manager Pro, we manage the resources based on the account
type and type of the server. P
lease find the
below mentioned steps for managing the password based on the type
of account and windows server you are trying to manage using
Password Manager Pro.
Local Accounts(Domain Member servers)
You can then follow below mentioned steps to manage
Local account password using PMP on the Domain member servers.
- Add the end machine with resource type "Windows" and supply the FQDN/IP address in the DNS name field.
- Edit the Windows resource and make sure "supply credentials" is unchecked.
- Stop the PMP service.
- Navigate to services console. Right Click Password manager pro service and select properties.
- Switch to the Logon Tab at the top. Change the Local system account to "This Account".
- Create a dedicated account which has the privilege to perform Password reset and verification and supply this account for the PMP service.
- Then start the PMP service. Now try to a reset and verify the passwords .
Local accounts(Workgroup servers)
- Add the end machine with resource type "Windows" and supply the FQDN/IP address in the DNS name field.
- Edit the Windows resource and make sure "supply credentials" is selected/checked.
- Select the local Admin account from the drop down box and click save.
- Now try to do a reset/verification from PMP
Domain Accounts
For managing the Domain account password the
resource type is "Windows Domain" and you can
follow below mentioned steps to manage domain account
password using PMP.
- Add the Domain controller with the resource type as "Windows Domain"
- Edit the Windows Domain resources and supply the FQDN/IP address in the DNS Name field and the Domain name in the "Domain Name" field.
- Add an domain admin account which can perform password reset on other account under this resource.
- In the supply credentials, make sure that domain admin account is selected.
- Then try performing the password reset and verification.
- Also, you can run the PMP service with a dedicated domain account which has the privilege to perform password reset and verification.
If you still face any difficulties, please send
your contact details to passwordmanagerpro-support@manageengine.com
along with your contact details so that we can schedule a
web meeting session and assist you.
Feel free to write to us if you have any other questions.
Thanks & Regards,
Chris
[Technical Consultant | Password Manager Pro]
![]()
Chris
[Technical Consultant | Password Manager Pro]
