Hi,
Thanks for the post.
Please zip and send us all the files starting with the name updatemanager present inside PMP/logs directory. Then rename PMP directory to PMP_failed. Place the backup of PMP directory in the same location. This will allow you to start the and use the product.
We will analyze the logs to identify the root cause and get back to you. You can attach the logs here or send it to passwordmanagerpro-support@manageengine.com.
Look forward to hear from you.
Thanks & Regards,
Ganesh
Ganesh
Phone : +1 408 454 4014
